Responsible gaming is more than just a checkbox for us at GeoComply. This #RGEM2024, we’re challenging industry assumptions and exploring fresh perspectives on player health and responsible gambling.
We’re excited to share an exclusive 4-part video series where GeoComply CEO Anna Sainsbury sits down with Yasmine Roulleau, a Responsible Gaming Strategist, who brings unique insights from her 18+ years of experience as a Psychiatric Nurse Clinician, Serial Entrepreneur, and Gaming Operator Advisor.
In this series, Anna and Yasmine delve into the complexities of responsible gaming from both the player and industry perspective.
What You’ll Discover:
- Challenging the Status Quo: Discover why Yasmine believes that not everyone facing gambling challenges has a full-blown addiction or requires a lifetime ban. She explores alternative approaches to supporting players and promoting responsible gambling habits.
- The Complexities of Player Health: Yasmine discusses the challenges surrounding Voluntary Self Exclusion (VSE) and highlights that not all problem gamblers should be labeled as addicts. She argues that permanent bans can hinder personal growth and advocates for allowing individuals to learn and evolve.
- Shared Responsibility: Anna and Yasmine tackle the crucial question: Are operators solely responsible for solving problem gambling? Yasmine challenges this notion, arguing that expecting operators to prevent all problem gambling is an unrealistic goal.
- Empowering Players: Yasmine shares her vision for a future where player empowerment, personalized experiences, and data-driven insights work together to create a safer and more enjoyable gaming environment. She challenges industry assumptions and advocates for a more nuanced understanding of player behavior.
Watch the video series below!
Responsible Gaming: An Opportunity for Enhanced Customer Service
Discover why Yasmine sees responsible gaming as an opportunity for operators to enhance customer service, and why she believes that not everyone facing gambling challenges has a full-blown addiction or requires a lifetime ban.
The Complexities of Player Health: Rethinking Voluntary Self-Exclusion
In this episode, Yasmine discusses the challenges surrounding Voluntary Self Exclusion (VSE). She highlights that not all problem gamblers should be labeled as addicts and argues that permanent bans can hinder personal growth. Watch as she and Anna discuss the importance of allowing individuals to learn and evolve, emphasizing the societal belief in personal transformation and the potential harm of stigmatizing past mistakes.
Shared Responsibility: A New Perspective on Problem Gambling
Yasmine challenges the notion that the burden of problem gambling falls entirely on operators. Drawing from her extensive research and clinical background, she argues that expecting operators to prevent all problem gambling is an unrealistic goal.
Empowering Players: A Vision for the Future of Responsible Gaming
In this full-length episode, Yasmine challenges industry assumptions, arguing for a more nuanced understanding of player behaviour and the potential harm of mislabeling and overregulation. She shares her vision for a future where player empowerment, personalized experiences, and data-driven insights work together to create a safer and more enjoyable gaming environment.
Watch now for Yasmine’s powerful insights on how we can move towards a more compassionate and effective approach to responsible gaming.
