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Customer Support Associate (Night shift: 10pm - 6am)

Are you a technically skilled communicator who enjoys delivering easy-to-understand client solutions? Do you want to be part of a high-performing and customer-centric team that consistently delivers a best-in-class Customer Experience to some of the biggest brands in the world? If yes, the Customer Support role is the role for you!

GeoComply’s Customer Support team focuses on helping our clients navigate fraud protection and compliance. We strive to instill confidence in every online interaction.

As the Customer Support Associate, you will be the primary point of contact for most of our clients, helping them to make the best use of our products and services.

Key Responsibilities

Assist our business and end-user customers with their technical requests, investigations, and questions through our ticketing and communication systems.
Monitor client alerts and communicate any valid issues immediately to our affected clients and internal teams.
Communicate and coordinate with internal teams to manage client training and escalations.
Develop and maintain an understanding of the company’s products, technologies, and processes.
Any other duties and responsibilities as may be assigned to you by the company consistent with your position

Who You Are

You have 1+ years of experience in customer support through email, live chat, and social media.
You are a solutions-focused problem solver who always sees a path forward to success.
You have strong written and spoken English communication abilities and demonstrate the capacity to establish relationships with all your colleagues.
You are organized and have fantastic attention to detail, aiming higher and higher each day.
You go with the flow, and you are adaptable. You are flexible, working on rotating shifts, including evenings, weekends, and holidays, and collaborating across multiple time zones.
You always act with integrity and operate with strong moral principles.
You can work in a fast-paced environment to support a rapidly growing technology company with multiple moving parts.

Bonus Points

You’re experienced with supporting B2B customers.
You have experience working with ticketing systems and internal communication platforms.
You have a passion for Information technology and innovation.
You have experience in regulated gaming, FinTech market, or security markets.
You are proficient in communicating in Spanish, Portuguese, or French.